Personal privacy is very important to the Copper Elf and therefore I
undertake to only collect the minimum personal information required to
fulfil orders and services requested customers. Please understand that
this privacy policy only applies to data I control.
Copper Elf via Etsy - This Privacy Policy does not apply to the
practices of third parties that I do not own or control, including Etsy
or any third party services you access through Etsy. You can reference
the Etsy Privacy Policy to learn more about its privacy practices.
Copper Elf via PayPal - This Privacy Policy does
not apply to the practices of third parties that I do not own or
control, including PayPal or any third party services you access through
PayPal. You can reference the PayPal Privacy Policy to learn more about
its privacy practices.
Copper Elf via Facebook
- This Privacy Policy does not apply to the practices of third parties
that I do not own or control, including Facebook or any third party
services you access through Facebook. You can reference the Facebook
Privacy Policy to learn more about its privacy practices.
Why I Need Your Information and How I Use It
1 - Information I Collect
To fulfil your order,
you must provide me with certain information (which you authorised Etsy
to provide to me) such as your name, email address, postal address,
payment information, and the details of the product that you are
ordering. You may also choose to provide me with additional personal
information (for a custom order for example) if you contact me directly.
2 - I rely on a number of legal bases to collect, use, and
share your information, including:
- as needed to provide
my services, such as when I use your information to fulfil your order,
to settle disputes, or to provide customer support;
- when you have
provided your affirmative consent, which you may revoke at any time,
such as by signing up for my mailing list;
if necessary to comply
with a legal obligation or court order or in connection with a legal
claim, such as retaining information about your purchases if required by
tax law; and
- as necessary for the purpose of my legitimate interests,
if those legitimate interests are not overridden by your rights or
interests, such as 1) providing and improving my services. I use your
information to provide the services you requested and in my legitimate
interest to improve my services; and 2) Compliance with the Etsy Seller
Policy and Terms of Use. I use your information as necessary to comply
with my obligations under the Etsy Seller Policy and Terms of Use.
3 - Information Sharing and Disclosure
Information about my customers is important to my business. I share your
personal information for very limited reasons and in limited
circumstances, as follows:
- Etsy. I share information with Etsy as
necessary to provide you my services and comply with my obligations
under both the Etsy Seller Policy and Etsy Terms of Use.
- PayPal. I
share information with PayPal as necessary to provide you my services
and comply with my obligations under PayPal Terms of Use.
- Service
providers. I engage certain trusted third parties to perform functions
and provide services to my shop, such as delivery companies. I will
share your personal information with these third parties, but only to
the extent necessary to perform these services.
- Business transfers.
If I sell or merge my business, I may disclose your information as part
of that transaction, only to the extent permitted by law.
- Compliance
with laws. I may collect, use, retain, and share your information if I
have a good faith belief that it is reasonably necessary to: (a) respond
to legal process or to government requests; (b) enforce my agreements,
terms and policies; (c) prevent, investigate, and address fraud and
other illegal activity, security, or technical issues; or (d) protect
the rights, property, and safety of my customers, or others.
4 - Data Retention
I retain your personal information only for as
long as necessary to provide you with my services and as described in my
Privacy Policy. However, I may also be required to retain this
information to comply with my legal and regulatory obligations, to
resolve disputes, and to enforce my agreements. I generally keep your
data for the following time period: 4 years.
5 - Transfers of
Personal Information Outside the EU
I may store and process your
information through third-party hosting services in the US and other
jurisdictions. As a result, I may transfer your personal information to
a jurisdiction with different data protection and government
surveillance laws than your jurisdiction. If I am deemed to transfer
information about you outside of the EU, I rely on Privacy Shield as the
legal basis for the transfer, as Google Cloud is Privacy Shield
certified.
6 - Your Rights
If you reside in certain
territories, including the EU, you have a number of rights in relation
to your personal information. While some of these rights apply
generally, certain rights apply only in certain limited cases. I
describe these rights below:
- Access. You may have the right to
access and receive a copy of the personal information I hold about you
by contacting me using the contact information below.
- Change,
restrict, delete. You may also have rights to change, restrict my use
of, or delete your personal information. Absent exceptional
circumstances (like where I am required to store data for legal reasons)
I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information
based on my legitimate interests and (ii) receiving marketing messages
from me after providing your express consent to receive them. In such
cases, I will delete your personal information unless I have compelling
and legitimate grounds to continue using that information or if it is
needed for legal reasons.
- Complain. If you reside in the EU and wish
to raise a concern about my use of your information (and without
prejudice to any other rights you may have), you have the right to do so
with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, John Wills am the data
controller of your personal information. If you have any questions or
concerns you may contact me at . Alternately, you
may contact me at:
John Wills
Unit 3 Sidegate Works
Finedon Road
Wellingborough
Northamptonshire
NN8 4BW
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